What the form collects
The estimate form asks about your project (the type of work, its scope and your timing), then for your name, phone number and postal code, and optionally your email, a message and a time for a walkthrough. If you arrived from an ad or a tagged link, it also records that link’s campaign labels and click ID, so we can tell which advertising works. We use all of this to answer your enquiry and plan the work. Nothing else on this site asks you for personal information.
Where it goes
Your enquiry is stored in Zuops, the customer management system we use to track enquiries and book walkthroughs. A walkthrough you book is added to our team calendar. A copy is also emailed to the Yarex team through Resend, our email delivery provider. Enquiries are not sold, rented or shared for marketing. Please do not send financial account numbers, identity documents or health information through this form.
Texts and calls
After you send an enquiry, we may text you from (343) 947-2298 about that enquiry: to confirm details, book or remind you of a walkthrough, or follow up if we have not connected. Some of these texts are written by an automated assistant; if you ask, it will tell you so and connect you with a person. Reply STOP at any time and we will stop texting you.
Calls to (343) 947-2298 may be answered by an automated receptionist that can answer questions, book walkthroughs, take messages and transfer you to the team. Calls to and from that number are recorded for quality and training, and the recording is kept with your enquiry. You are told this at the start of each call.
Cookies and analytics
Two measurement tools run on this site, and no advertising ones. Both load three seconds after the page, or when you first interact with it — never before the page has drawn. Fonts are served from this domain, not a third party. Like any web host, ours keeps standard server logs of requests made to the site.
Google Analytics 4 counts page views and a few actions: a tap on our phone number or text link, each step of the estimate form, a postal-code check, and an estimate request that goes through. It records which it was and where on the page it happened. For an estimate request it is also told the service, the city and whether a walkthrough was booked — nothing more. It is never told your name, phone number, email address, postal code or your message. It sets first-party cookies (_ga, _ga_…) to tell a returning visit from a new one. Data is kept for 14 months, then deleted. Google Signals and advertising features are switched off, so nothing here builds an advertising profile of you or follows you across other sites.
Microsoft Clarity records how pages are used — where people click and tap, how far they scroll, where they stop — as session replays and heatmaps, so we can see which parts of a page get in the way. Every free-text field on the estimate form is masked in your browser before anything is sent, so Clarity is never given your name, phone number, email address, postal code or message. It sets first-party cookies (_clck, _clsk), and Microsoft sets its own on its own domains (such as MUID and CLID). Clarity estimates an approximate location from your IP address. Replays are kept for 30 days, heatmaps for up to 9 months.
Google Search Console reports which Google searches led people here. It runs no script on this site and reports only totals, never individuals.
Your browser
Your light or dark appearance preference is stored in your own browser and is never sent anywhere. The campaign labels of the link you arrived on are kept in your browser for this visit only, so they can travel with an enquiry you send. External map links open Google Maps, which has its own privacy practices.
Correcting or deleting your information
Call or text (343) 947-2298, or email info@yarexrenovation.ca, to ask about your enquiry, or to request correction or deletion of information you sent us, including call recordings, subject to applicable recordkeeping obligations.