Water Damage Restoration

Stop the source if you safely can — for a burst pipe, that means the main shutoff. Stay out of standing water near electrical panels or outlets. Then call us at +1 343-947-2298; every call is answered. Photograph everything before anything is moved, and notify your insurer. The first 24 to 48 hours decide whether you get a drying job or a mold remediation.

Most Ontario policies cover sudden and accidental water damage: burst pipes, appliance failures, tub overflows. Sewer backup and overland flooding require optional endorsements many GTA homeowners carry, especially after recent storm events. Gradual leaks and poor maintenance are typically excluded. We document the loss to your adjuster's standards and can bill the insurer directly.

Emergency extraction happens the day you call. Structural drying with air movers and dehumidifiers runs three to seven days, verified with moisture meters — not guesswork. The rebuild takes one to four weeks depending on scope: new drywall, insulation, flooring, trim, paint. As a renovation contractor, we do the rebuild ourselves rather than handing you off.

A minor incident, one room of clean water caught early, runs roughly $2,000 to $5,000. A flooded finished basement with sewer backup can reach $20,000 to $50,000 including rebuild. When insurance responds, your cost is the deductible. We provide a written scope either way, and we don't inflate scopes to farm claims.

Sometimes. Hardwood caught within a day can often be dried in place with mat systems. Drywall wicks water quickly — flood-cut removal of the bottom section is standard once it has been wet for more than a day or two. Insulation and MDF trim that have soaked generally cannot be saved. We test with moisture meters and only remove what the readings justify.

Restorers use the IICRC’s three categories. Category 1 is clean water from a supply line or tap. Category 2, grey water, carries contaminants: dishwasher or washing machine discharge, a toilet overflow with no waste. Category 3, black water, is sewage or outdoor flood water. Category 3 changes the job: porous materials it touched are removed rather than dried, and the space is disinfected. Clean water also degrades to grey and black the longer it sits.

No, and your policy treats them separately. A sewer backup is water coming up through floor drains or fixtures from the municipal sewer. Overland flooding is surface water entering through windows, doors or walls, usually in a heavy storm. In Ontario each is normally a separate optional endorsement, so a policy that covers one may not cover the other. Check both before the next storm season.

Photograph and video every affected room before anything moves, including the source, the water line on walls and damaged contents. Note when you found it. Keep damaged items until your adjuster says otherwise, and keep receipts for emergency costs. Your policy also expects you to stop further damage, which is what emergency extraction and drying do. We record moisture readings daily, and that log goes to your adjuster with our scope.